Refund & Cancellation Policy
Clear guidance on cancellations, refund requests and how we review work already started or delivered for SEO and digital marketing services.
Understand the policy before requesting a change
This page explains how refund and cancellation requests are assessed for our digital services. Your proposal, invoice, contract or service agreement may also contain terms that apply to your project.
Overview
Hire Local SEO Services provides customised SEO and digital marketing services. Work may begin after payment, approval, onboarding or receipt of required information. Services can include local and technical SEO, on-page SEO, audits, content, white-label and outsourced SEO, Google Business Profile optimisation, website SEO, outreach, migration, research and consulting.
Refund Eligibility
You may request a refund if payment has been made but project work has not started. If no research, analysis, strategy, setup, content, technical work, campaign preparation, optimisation or other billable work has begun, a full or partial refund may be considered. Applicable processing fees, transaction fees and costs already incurred may be deducted where applicable. Once work starts, amounts covering completed work, work in progress, reserved resources or incurred expenses are generally non-refundable.
Non-Refundable Services
Payments may be non-refundable once work has started or been completed. Examples include SEO or keyword research, competitor research, audits, technical or on-page work, content research/writing/editing/delivery, Google Business Profile optimisation, local SEO, outreach, website optimisation, campaign setup, reports, strategy preparation, assigned resources and third-party expenses. Eligibility is reviewed against the circumstances and work completed. Delays caused by missing client access, information, feedback or approval do not automatically qualify for a refund.
SEO Results and Ranking Guarantees
SEO outcomes depend on factors outside our direct control, including algorithm changes, website history, competition, market conditions, existing issues, content, backlinks, demand, technical limits, competitors and changes by clients or third parties. Unless a separate written agreement says otherwise, no specific ranking, traffic, lead, revenue or other SEO outcome is guaranteed. Not achieving a particular result does not automatically make completed services refundable. Our responsibility is to provide the agreed services and deliverables.
Monthly SEO Services
Recurring services may be cancelled under the applicable agreement. Cancellation generally stops future services and billing after any required notice period. Work already completed or started in the current or a previous billing period is generally non-refundable. Notice requirements in a proposal, contract, invoice, order or service agreement apply. See our SEO packages and pricing for current service structures.
Project-Based SEO Services
One-time projects may include audits, migrations, content, keyword or competitor research, on-page optimisation, consulting and website optimisation. If cancelled after work begins, the client remains responsible for work completed up to cancellation. If an advance exceeds completed work and non-refundable expenses, the remaining eligible amount may be considered for a partial refund.
Deposits and Advance Payments
A deposit or advance may be required before work starts. Once work begins and resources are allocated, the portion covering completed work, reserved resources or expenses already incurred may become non-refundable. Project-specific terms in the proposal, invoice, contract or service agreement apply.
Third-Party Costs
Projects may require software, premium plugins, website tools, content resources, hosting, paid platforms, advertising platforms or other approved external services. Costs incurred on a client's behalf are generally non-refundable unless the provider refunds them. Third-party providers may have separate terms.
Client Responsibilities
Clients may need to provide website/CMS, Search Console, Analytics, Business Profile, hosting, domain, SEO-tool access, business information, content, images and timely feedback or approval. Delays caused by missing required access or information do not automatically qualify for a refund.
Changes to Scope
Each project has an agreed scope. Work outside it may require additional fees, which will normally be discussed before starting. A disagreement about out-of-scope work does not invalidate payment for work already completed within the agreed scope. Review the scope before approval.
Service Issues and Revisions
If a deliverable does not match the agreed scope, contact us promptly, explain the issue and provide relevant details. Depending on the agreement and circumstances, a correction, revision, additional in-scope work, partial refund or another reasonable resolution may be offered.
Requesting a Cancellation
Contact us as soon as possible. Include your full name, business name, service email, website URL, service purchased, invoice/order number if available, and reason for cancellation. We will review project status and work completed or started, then advise whether any payment may be eligible for a refund.
Requesting a Refund
Contact us through the website and provide enough information to identify the payment and project. Review may consider the service, agreed scope, completed and in-progress work, committed resources, third-party expenses, deliverables, proposal, contract and service-agreement terms. A request does not guarantee approval; each case is reviewed on its circumstances.
Approved Refunds
Approved refunds are generally returned through the original payment method where possible. Timing depends on the bank, card company, payment processor or financial institution. Additional posting time may apply. Unrecoverable processing or transaction fees may be deducted where permitted and applicable.
Late or Missing Refunds
If an approved refund has not appeared, first check with your bank or payment provider. Refund posting times vary. If you have checked and it is still missing, contact us so we can review the transaction.
Chargebacks and Payment Disputes
If a payment appears incorrect or unauthorised, contact us first so we can investigate. We encourage direct resolution before a chargeback. A chargeback does not automatically remove payment obligations for properly completed or delivered services. Where necessary, we may provide invoices, agreements, communications, approvals, project records and evidence of completed work to the payment provider.
No Physical Returns or Exchanges
Our services are primarily digital marketing, SEO, consulting and professional services. We generally do not sell physical products requiring shipment or return, so traditional product-return matters such as shipping, exchanges, packaging, damaged goods and replacements generally do not apply.
White Label and Outsourced SEO
White-label, reseller and outsourced work may involve recurring tasks, reserved capacity, content, reporting, technical work and campaign resources. Payments for work completed, started, scheduled or committed are generally non-refundable. Additional terms agreed with an agency or reseller apply to that relationship.
Content Writing Services
Content writing may involve research, planning, writing, editing and optimisation. Once research or writing starts, payments covering that work are generally non-refundable. Included revisions follow the agreed revision terms. A change in preference after completion does not automatically qualify for a refund.
SEO Audit Services
Audits involve research, crawling, analysis, technical review, competitor evaluation and recommendations. Work performed after an audit starts is generally non-refundable. Once completed and delivered according to scope, the audit payment is generally non-refundable.
SEO Migration Services
Migration may involve planning, URL mapping, redirects, technical analysis, metadata, internal links, launch preparation and post-launch checks. Once planning or implementation starts, payments for completed work and committed resources are generally non-refundable. Outcomes affected by external developers, hosts, CMS platforms or other third parties cannot be guaranteed by us.
Local SEO Services
Local SEO may include website optimisation, local keyword research, Business Profile optimisation, citations and local content. Once started, payments for completed or in-progress work are generally non-refundable. Specific Google Maps, local-pack or organic positions are not guaranteed.
Termination for Policy Violations
We may suspend or terminate services for abusive, fraudulent, unlawful, threatening or otherwise inappropriate conduct, or suspend services for unpaid amounts under agreed terms. Refund eligibility after termination depends on circumstances, completed work, expenses and applicable agreements.
Other Agreements
A proposal, statement of work, contract, invoice, order form or other written agreement may contain additional payment, cancellation, refund or termination terms. Applicable project terms apply to the extent permitted by law.
Policy Changes
We may update this policy to reflect changes to services, business practices, payment procedures or legal requirements. Updates will be published on this page. Review the policy before purchasing or renewing services.
Need Help With a Refund or Cancellation?
Contact our team and include your name, business name, website, service purchased and invoice or order details where available. We’ll review the request based on the project circumstances.